Robert Half Corporation Jobs

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Robert Half Customer Service Manager in Woodland Hills, California

Description

Robert Half currently has an available opportunity local to the San Fernando Valley for a Customer Service Manager role. We are seeking a talented and experienced Customer Service Manager to join our team on a temporary basis with the potential for permanent placement. The Customer Service Manager will lead a team of customer service representatives, ensuring that our clients receive outstanding support and assistance. The ideal candidate will have excellent communication skills, a strong customer-centric approach, and proven leadership abilities. This position is available ASAP, please call 818-703-8818 for more information and how to apply.

Responsibilities:

  • Supervising day-to-day operations in the customer service department.

  • Responding to customer service issues in a timely manner.

  • Creating effective customer service procedures, policies, and standards.

  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

  • Implementing an effective customer loyalty program.

  • Maintaining accurate records and documenting all customer service activities and discussions.

  • Assessing service statistics and preparing detailed reports on your findings.

  • Hiring and training new customer service agents.

  • Managing the approved budget of the customer service department.

  • Staying informed on the latest industry techniques and methods.

    Requirements

  • Minimum of 3 years of experience in a customer service management role.

  • Proven track record of leading and developing high-performing teams.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and customer-centric mindset.

  • Proficiency in Microsoft Office and customer service software.

  • Ability to thrive in a fast-paced and dynamic environment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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