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Robert Half Enterprise Client Service Engineer in Worcester, Massachusetts


Enterprise Client Solution Engineers might be interested in this permanent, direct hire job with Robert Half's client based out of Worcester, Massachusetts! This Solution Engineer position needs to be a key contributor to the maintenance and optimization of the client's enterprise computer management system(s). This position is an escalation point for the most challenging computer support issues. Experience in the higher-ed, healthcare, finance, insurance, medical research, government industries is extremely beneficial to the success of the person in this role.

5 years minimum supporting Apple Devices and MacOS is required along with a high level of white glove customer service.

Act now and apply today!

Every day you'll get to:

  • Examine application performance for potential bottlenecks, identify possible solutions, and coordinate with developers to apply fixes

  • Safeguard security, redundancy strategies, and back up

  • Test, configure, install, and maintain application software, system management tools, and operating systems

  • Collaborate with vendors and other IT personnel for problem resolution

  • Offer 2nd and 3rd level support

  • Take part in the design of information and operational support systems

While multi-platform dexterity is a requirement, the ideal candidate for this role will be Apple Certified with advanced experience in a macOS/iPadOS/iOS administrator role.

Requirements - This position will be the best fit for a candidate who has experience with automation software

  • 3+ years of relevant experience - This position will be the best fit for a candidate with solid experience in the administration and performance tuning of application stacks

    • This position will be the best fit for a candidate who has solid scripting skills

    • It is preferred for applicants to have experience with monitoring systems

    • This position will be the best fit for a candidate who has experience with virtualization and containerization

    • Candidates who have solid networking knowledge will be the best fit for this position

    • Proven working experience in installing, configuring and troubleshooting various operating systems

  • Microsoft Office 365 experience highly desired

  • Well-founded grasp of Image Deployment

  • Apple OS experience desired

  • Proficiency in Linux System Administration

  • Windows OS experience required

  • Proven knowledge of Computer Imaging

  • Foundational knowledge in Apple Certified Desktop Technician (ACDT) Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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