Robert Half Help Desk Analyst I in WYOMISSING, Pennsylvania
We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We're looking for candidates with strong problem-solving skills and a passion for making effective change within an organization for this Help Desk Analyst position. This Help Desk Analyst role is based in the Wyomissing, Pennsylvania area and is a long-term contract / contract / temporary to permanent opportunity. For consideration, please contact Kalie Meramo at (267) 668-2643.
What you get to do every single day:
Independently investigate and implement solutions to technical issues
Resolve technical help tickets submitted via phone, email, and walk-ups
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Spot recurring technical issues and deploy solutions to address the root of the problems
IT support ticketing system experience desired
Background in installing and configuring operating systems, networked and local printers, and business applications
Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement
Firm grasp of basic networking concepts
User administration and bug fixing in a client-server environment
Proficiency in ConnectWise
Foundational knowledge in Comptia A
- Experience with NET
- Expertise in Windows OS
Windows Desktop Operating System experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.