Job Information
Robert Half Account Manager in Youngstown, Ohio
Description We are in search of an Account Manager to join our team in the Utilities/Infrastructure industry in YOUNGSTOWN, Ohio. This role offers a long term contract employment opportunity. As an Account Manager, you will be handling a variety of tasks including processing work orders, managing customer service inquiries, and data entry tasks. Proficiency in CRM, Microsoft Excel, Microsoft Outlook, and the ability to manage a multi-line phone system are crucial for this role.
Responsibilities:
• Efficiently process and manage work orders in line with company and industry standards.
• Provide exceptional customer service and handle customer inquiries promptly.
• Perform accurate data entry tasks as required.
• Utilize CRM - Customer Relationship Manager to maintain and update customer records.
• Handle dispatching duties as needed, ensuring smooth operations.
• Manage a multi-line phone system, ensuring all calls are answered and directed appropriately.
• Maintain a high level of multitasking throughout the work schedule.
• Utilize Microsoft Excel and Microsoft Outlook for various administrative tasks. Requirements
• Proficiency in CRM software and Microsoft Office Suite, especially Excel and Outlook
• Demonstrated ability to manage multiple tasks at once
• Excellent verbal and written communication skills
• Proven track record in customer service
• Ability to answer multi-line phone systems
• Experience in managing work orders efficiently
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Excellent problem-solving skills and the ability to think quickly under pressure
• Strong negotiation and sales skills
• Willingness to learn and adapt in a fast-paced environment
• Excellent interpersonal skills, with the ability to form and maintain positive relationships with clients
• Detail-oriented with a commitment to accuracy and quality
• Proactive approach to identifying potential issues and providing solutions
• Demonstrated understanding of the utilities/infrastructure industry would be an advantage.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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